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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
We accept returns for merchandise within 7 days after receipt of delivery for a store credit. Please submit return requests by email: support@nissoandco.com.
All returns must have an authorization number or they will be returned back to sender.
Click here to download the RA form
- Returned merchandise must be in new, saleable condition with original packaging. Rings must have tags still attached. Items marked as Final Sale, or Seasonal are not eligible for return.
- A 15% restocking fee will apply if items are returned without original tags or packaging or due to buyers remorse.
- Final Sale items that are damaged upon arrival must be reported within 3-days of receiving the order.
- A refund will not be issued for items that are returned damaged due to improper packaging.
- Shipping & handling fees are not refundable. Return shipping costs are the responsibility of the buyer.
- You may choose the shipping carrier of your choice. Shipping & handling fees as well as duties and fees, are not refundable. Return shipping costs are the responsibility of the buyer.
Please contact us if you need further assistance and our customer service will be more than happy to help.
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